Manage

K3K’s application maintenance services are tailor-made for maintenance and support at any level, and are designed-in at the development phase taking into consideration your data, technology, people, services and requirements. Designing the management of your system through and beyond your migration or upgrade has three stages:

• Planning: Study of your existing systems, planning, preparing baselines and providing estimates;
• Transition: Knowledge and skills transfers, shadowing teams to assist in all support requirements
• Maintenance: Providing support, optimizing processes and fine-tuning when required

Following the Sun

We offer fast and efficient follow-the-sun support to all of our customers, regardless of time or location, with single points of contact for round-the-clock support when you need it - locally, regionally and globally. Support services we offer include:

• Technical telephone support – 1st or 2nd Line
• Remote access support – 1st or 2nd Line
• Hardware and software support
• On-site technical assistance
• Flexible hours of cover
• 24/7/365

In addition to this, we provide a full range of training, auditing, analysis, diagnostics and health checks, using the latest technologies.